Meet Ami, your new energy assistant.
Time to learn how your new advanced meter will offer you great benefits over time.
Click around the meter to discover what makes it advanced.
You can access your detailed energy usage data anytime via your online account. No more waiting until your bill arrives.
Upgrading meters is the first step toward modernizing and building a smarter energy future for you.
Energy usage is displayed in 15-minute increments on your online Entergy account, which can help you better manage energy consumption.
Share your address, exactly as on your Entergy bill, to find out when you should expect your meter. Meter installations at homes and businesses will begin in 2019 with expected completion by the end of 2021.
Entergy Arkansas is about to roll out a new digital, advanced metering and communications system. The new meters are "advanced" because they record usage in 15-minute increments and can communicate with us on a two way-basis via a new secure wireless communication network.
The majority of utilities across the United States have installed advanced meters. Advanced meters will provide a number of future benefits, including new online tools to help you better manage your energy usage and potentially save money on your bills, improved customer service due to the deeper level of insight into your energy usage, quicker and more accurate detection of outages, reduced costs due to the elimination of on-site meter reading, faster detection of electricity theft, and faster connection and disconnection of service.
Entergy Arkansas is committed to continuous improvement of its systems and services, and the introduction of advanced meters is the first step toward modernizing and building a smarter energy future for our customers. We have studied the costs and benefits of advanced metering. We believe this system will reduce some of our current meter reading and operational costs, benefits that will be delivered to you to offset some of the costs of this investment. This system will enable us to provide new products and services to you that will enable you to reduce your monthly bill and manage your energy usage more efficiently. The Arkansas Public Service Commission agreed with our proposal and has approved the deployment of advanced metering for all of our customers.
Beginning in January 2018, your bill has included a small amount to recover the costs we incur in preparation for upgrading to the advanced metering infrastructure, including the meters and communication system. The savings in our operational costs will be used to offset some of the new system costs. Over time, we believe the potential benefits will far outweigh the overall costs of meter deployment. We will be providing you with new programs and services that help put more control in your hands to better manage and reduce your monthly electric usage.
If you are a residential customer and do not want an advanced meter, you will have the opportunity to "opt-out" of receiving your meter upgrade. Customers who choose to "opt-out" will incur a one-time service and administration fee of $63.50, in addition to a monthly manual meter-reading fee of $21.80, which will be added to your monthly bill. Because the older, analog meters do not capture and transmit interval usage information, opt-out customers will not have access to their detailed energy usage data or be eligible to participate in some future programs that might be helpful in further managing your electric bill.
Customer satisfaction is our utmost priority. We believe that advanced meters will offer tremendous benefits to our customers; however, should you be unsure about the meter or have further questions, we are happy to answer them. Please call us at 1-800-ENTERGY.
Installation of the meters began in 2019 with expected completion in 2021. You will receive more information approximately three months before your meter is installed. You can also search for your installation date range by clicking the MY METER STATUS button on this website. The schedule is subject to change over the course of our multi-year deployment.
Prior to your new meter, you will receive a notification from Entergy Arkansas letting you know when the upgrade will take place. The actual installation process should take about 15 minutes, but may result in a momentary loss of power. Before beginning, the installer will knock on your door so you can be prepared for any brief electric outages.
Should you have any concerns about the upgrade or loss of power, please let your installer know when he or she arrives. If there is no one at the premise, the installer will simply upgrade your meter. If the installer cannot gain access to your meter, a door hanger will be left with more information about how you can schedule your upgrade.
Entergy Arkansas is working with contractors to install advanced meters across the state. Contractors will have a badged I.D., uniform and automobile cling displaying the Entergy logo.
If your residence has multiple units, instead of knocking on each door we may directly notify the building or property manager once onsite. It will depend on how large the building. The actual installation process for each meter should still take about 15 minutes and may result in a momentary loss of power to your unit. If there is no one at the premises, the installer will follow our current meter exchange process and simply upgrade the meters. A door hanger will be left with the building or property manager upon successful installations. If the installer cannot gain access to the meters, a door hanger will also be left with the building or property manager with information about how to schedule the exchanges.
Once your meter is installed, we’ll let you know when to access your online energy management tools accessible via your online Entergy account. Depending upon where you are in the order of installations in your area, accessing the online usage information may range from a few weeks to months. Expect to see a note on your bill, following your meter exchange that confirms the upgrade.
Entergy Arkansas will be replacing all existing meters including digital, bi-directional net meters for customers with rooftop solar systems. You do not have to do anything differently to prepare for your meter upgrade if you are a net metering customer or if you have a generator installed.
The existing meters used for customers with solar panels do not perform the same functions as advanced meters. For example, existing net meters are not equipped with two-way communication capabilities, require manual reading, and do not provide detailed usage data. With the meter upgrade, this will change.
There are no changes with advanced meters that will affect billing for net metering, or otherwise impact the operation of a customer’s solar system. Once your meter is installed, you’ll soon have access to detailed usage data and new tools that will create additional opportunities for you to save on your bills.
The upgrade to your advanced meter is the same as when we exchange any meters. If you are registered with Entergy’s Life Support Identity Program, then the installer will not exchange your meter without first speaking with you. If you are currently not registered with this program please call 1-800-ENTERGY.
The majority of homes and businesses in the United States currently have advanced meters. They operate by using radio frequency similar to many common devices such as mobile phones and appliances around the home, but at a significantly lower level. Many electronic devices, including your television, microwave, and baby monitor, use radio frequency technology. This technology has been deemed safe by the Food and Drug Administration, Federal Communications Commission and World Health Organization.
Under Arkansas law, Entergy Arkansas may only provide aggregated or non-customer identifying data to third parties for purposes other than regulated utility services without customers’ consent. For example, aggregate data may be shared with regional transmission organizations for resource planning purposes. Entergy Arkansas will follow Arkansas laws regarding use of your personal information.
Once your advanced meter is initially installed, Entergy will continue to manually read energy usage for a period of time, while also conducting automated readings collected from the new advanced meter. This period of time allows us to ensure the communications network and meters in your area are fully installed and working properly together. We’ll be monitoring these energy usage readings as an additional step, but this is temporary. In the long-term, there will be little need for a meter reader to come to your home. Instead, this will be an automated process where we will bill according to your reported energy usage. You may receive a visit on occasion from a field employee to test or maintain equipment.
Advanced meters will enable Entergy Arkansas to remotely turn service on and off at your premises, making moving in and out of homes easier for our customers. This function can also be used to handle accounts with unresolved payment issues, following the consumer protection regulations that are currently in place for residential service.
The majority of utilities across the United States have installed advanced meters.
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